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“ETI’s management personnel are prompt and courteous; focused on high-quality customer service.”

 

— K.N VA Central Iowa Health Care System

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“The management team for ETI routinely visits the VA’s leadership team to ensure they are satisfied with performance. All members of the team are professional at all times and they employ expert technicians and mechanics. Nate McFadden, the primary point of contact, has always made himself readily accessible and is genuinely interested in ensuring ETI stays on course with this contract.”

 

— D.I. Biloxi VAMC

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“I wanted to take a moment to reach out to you and tell you what a good job Matt Martin and Taylor Jansen are doing.  Since I’ve taken this contract from the VA end, whenever I have had an issue I have received prompt response and action from either Matt or Taylor.  They ensure that the problem is resolved as quickly and efficiently as they can.  Also, when I have generic questions about contract related services or basic operation of equipment they have been able to provide me with a detailed understanding of what I am looking for helping me further understand what can be done for the VA to work together to ensure there are minimal headaches on all ends.  
 

 As someone who came to the VA from the world of working under contracts for various government entities, I have a good idea of the workings on your end and how difficult it can be to work with certain customers, however I think that working with Matt and Taylor makes my job easy and in return makes things much easier on ETI’s end.”

 

— G.H. Albuquerque VAMC

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“Elevator Service Inc. provides sustained superior performance while performing maintenance and responding to trouble-calls for our elevators. All members of the team are professionals at all times. Expert technicians and mechanics. Administrative and Management staff cannot be beat. Service calls are placed quickly with outstanding results. Management team is number one.”

 

— J.F. Pensacola VAMC

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“The ESI Management team is always highly professional courteous. They offer our team complete transparency into necessary repairs and respond quickly to any issues that arise with clear communication. Maintenance and testing are always performed on time with transparent communication to the VA. In addition, emergency call backs and entrapments are responded to quickly and efficiently.”

 

— D.M. Big Spring VAM

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“Elevated Technologies, Inc. is hands down one of GRCC’s most reliable service contractors. 24/7 availability and a very deep, capable team to respond to simple repairs to multiple building power outages and entrapments. ETI has some of the most competent, respected management in West Michigan. ESI performs at the highest level of professionalism and adheres strictly to all AHJs within local, state and federal regulations. They have been called out on emergency service/entrapments virtually all hours of the day, always prompt and professional.”

 

— S.M. Grand Rapids Community College

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“I wanted to share this with you and also extend my thanks to your team for Roger assisting like he did.  We know how the contract works and he didn’t have to do anything. It is a very positive reflection on your company and we greatly appreciate the help. I am glad to have your company on the project.”

 

— B.P. Michigan Department of Technology, Management, and Budget

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“I have been Using ETI’s Grand Rapids Michigan Office for all the Elevator Maintenance and elevator upgrades. I would highly recommend them for any type of elevator work.
They have done 3 major elevator replacements of existing elevators and have installed 5 new elevators for the environmental equipment we have added. Well over 1 million dollars of work. I have been supervising the contracted work on the elevators for the past 12 years and rate ETI very high in all areas from safety to quality of the actual work performed. ETI has been doing all the elevator maintenance work at this site for the past 29 years, including the elevator replacements. We have a total of 16 elevators on-site, freight and passenger elevators. I have worked with all the major elevator companies at a previous employer; Otis, Schindler, and Kone, I would stay with ETI because of the quality of work and cost.”

 

— S.L. Consumers Energy